Company Item Comments allow you to store text information that is relevant when a specific item is ordered by a specific customer. Company Item Comments are typically used to store special packaging, labeling or shipping requirements for a customer and item combination.
Company Item Comments can be created, viewed and modified from the Customer Manager and the Customer Management programs.
Once a Company Item Comment has been set up for a specific customer and item, the text information from the comment is available (displayed) during the order entry process when an order line is entered for the customer and item.
Company Item Comments are normally output by the system on documents which include the customer and item that the comment is created for.
To handle unique or more complicated situations, the system also allows you to control which documents the text from each Company Item Comment is output on. This is done using the first character in the text portion of the record which is referred to as the comment limit string.
If the Company Item Comment does not contain a “-“ or a “*” in the first character of the comment text, the comment is output on both internal and external documents that contain the customer and item combination.
If the Company Item Comment contains a “-“ in the first character of the comment text, the comment is treated as an internal note and it is printed only on internal documents that include the customer and item combination such as the order picklist.
If the Company Item Comment contains a “*“ in the first character of the comment text, the comment is treated as an read only note and it is not printed on any internal or external documents that include the customer and item combination.