Correcting AR Invoice with Wrong Price

Find the Invoice - Locate and Select the Invoice with the incorrect price in the AR Invoice Lookup program

Create a Credit Memo - Select the Credit Invoice option from the Context (right mouse) menu in the AR Invoice Lookup.  The system will activate the Order Invoicing program and it will load the information from the incorrect invoice (including the incorrect price), into the program so a credit memo can be created  to back out the original invoice.

If all items on the invoice were shipped with the wrong price, you should verify that the quantities prices, and serial numbers (if any) for the credit match the original invoice (the quantities should be negative, and the price should match the incorrect price used on the original invoice)..  If only some items on the original invoice show an incorrect price, you can remove the other invoice lines, and just issue the credit for the items with the incorrect prices.  Verify that the shipping amount in the credit memo is set to zero.   When the credit memo is saved, the system creates a new credit memo invoice document, it ties the new credit memo document to the orignal invoice and it returns the items and any serial numbers included in the credit memo to stock.

Re-Bill the Customer – Select the Direct Invoicing program and Find and Select the customer to be invoiced.  Verify that the shipto and sales tax information for the invoice is correct (it should match the original invoice).  Enter line items for the items and quantities from the credit memo that was issued for the original invoice (the quantities should be positive).  Enter the correct price for each line item and enter any required serial numbers.   Enter the appropriate invoice subtype and the original invoice number being re-billed into the Original Invoice number window in the Direct Invoicing program.  Save the new invoice.

Apply the Invoices to each other – At this point, a total of 3 invoices will exist for the shipment.  The original, the credit memo and the new invoice,  If the original invoice is unpaid, the invoice and credit can be applied against each other in the Cash Application or the Invoice Adjustment programs to close them both out.  If the original invoice has been partially or completely paid, you may apply any open balances from the credit to the original invoice and the new invoice.

Example A:  Customer Billed 100, should have been billed 80

                                      Amt    Balance

Original Invoice (open)                  100     100

Credit Memo (open)            -100   -100

New Invoice (open)              80      80

In this case, the original invoice and credit can be applied to each other, leaving only the invoice with corrected price open.

Example B:  Customer Billed 100 should have been billed 80

                                      Amt    Balance

Original Invoice (paid partially)        100    20

Credit Memo  (open)           -100   -100

New Invoice (open)               80   80

In this case, the customer partially paid the original invoice – and the 3 open balances can be applied against each other to close the invoices.

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Correcting AR Invoice with Wrong Quantity