The Company Cross Reference Lookup program is used to create, view, and edit the Cross Reference Information for a specific Customer.
Customer Cross Reference records allow you to define the item number that is used by each of your customers for each of your in-house item numbers. For example: If you have an internal item number of AB1000, and your customer uses item number 5001 for the same item on their system, you can create a customer cross reference record to identify the item number that is used by your customer for the AB1000 item.
Cross Reference records are optional and do not need to exist for a customer to be able to order a specific item. Once a Cross Reference record has been set up for a customer and item combination, the system allows you to search for the item using the customer item number during order entry. The system also automatically prints the customer item number on the external documents (invoices, packing lists) that you generate for the customer.
The Company Cross Reference Lookup program allows you to.
• View the Cross Reference records that have been created in the system for a specific Customer.
• Edit existing Cross Reference records for a specific Customer.
• Create new Cross Reference records for a specific Customer.
The Company Cross Reference Lookup can be activated from the Customer Manager or the Customer Management programs when a valid Customer record is loaded or selected in those programs. The option can be accessed using the More Menu button that is located on the Cove Standard Toolbar.
When the Company Cross Reference Lookup is activated, it will display the records that have been entered into the Cross Reference file for the selected Customer. At this point, you may use the Zoom option to view and edit the records displayed in the Lookup, or you may use the Insert option to create a new cross reference record for the selected customer.
Note: Please note that the Company Cross Reference Lookup will only display the Cross Reference records for a specific customer. The Stream Systems also allow you to define Cross Reference information at the Buying Group, Manufacturer, and Vendor Level. Cross Reference records can also be used to associate an internal alternate item number to a specific item in the Catalog file.
Item Cross Reference information is described in more detail in the Overview section of this document and in the Overview section of the documentation for the Product Management or PM Module.