Company Item Comment Detail Panel

The Company Item Comment Detail Panel allows you to

      View and edit an existing Company Item Comment record. 

      Create new Company Item Comment records.

The Company Item Comment Detail Panel is activated when a valid record is selected in the Company Item Comment Lookup and the Zoom option is used to edit the record.

The Company Item Comment Detail Panel is also activated when a valid customer is selected in the Company Item Comment Lookup and the Insert option is selected to add a new company item comment for the selected customer.

Editing an Existing Company/Item Comment

When a valid Company Item Comment is selected in the Company Item Comment Lookup and the Zoom option is selected, the system activates the Company Item Comment Detail panel and it loads the panel with the selected Company Item Comment.

The Company Item Comment Detail Panel is divided into two main sections.

The top section of the program displays the information that is stored in the COMPITEM File (File 73).  This information includes

      The record Type (which is set to C for customer side company item comment records)

      The Customer name and the Item number that the comment is associated with and the description of the item from the Product Catalog File.  None of this information can be changed in the Company Item Comment Detail program.

      The record status, the status field is reserved for future use.

      Information about when the selected record was created and last edited, and the operator who created and last edited the record.

The Lower section of the Company Item Comment Detail panel displays the actual text for the selected comment.  You may edit this text by keying in the appropriate changes and saving them using the Save key or button.

Adding a New Company Comment

To add a new Company/Item Comment, you should first make sure that the Correct Customer is selected in the Company Item Comment Lookup (the current customer is displayed in the header section of the lookup).

Once you have verified the correct customer is selected, and you press the insert key in the Company Item Comment Lookup, the system will activate the Company Item Comment Detail panel and it will load the Type, Status and the Company fields in the panel with the correct values for the new record.

Once the Company Item Comment Detail Panel is displayed, you should use the prompt button located next to the Item No or the Description field to select the item number that the comment will be created for.  When the prompt button is pressed, the system activates the Catalog Lookup program which allows you to select from the Catalog records in your system using any of the search and display sequences supported by the program.  Once you have specified the item number for the new record, you may enter the appropriate text in the lower section of the panel.

The text that you enter in the lower section of the program will normally be displayed in the order entry program (when you enter a sales order line for the customer and item that the comment is associated with), and printed on the documents that include the customer item combination.  The Comment Limit String option also allows you to control which documents each Company Item Comment is printed on.

Printing Company Item Comments

Normally, the system prints or outputs Company Item Comments on the internal and the external documents that contain the company and item combination specified in the comment record.

The system also allows you to control which documents each company item comment is printed on using an option called the comment limit string.  This option is described in the next section.

Comment Limit String

The Comment Limit String is a special character that can be entered in the first character of the comment text field in order to control where the comment is printed by the system.  The Comment Limit string is supported in company item comments and in other comment types in the Stream System.

If the Company Item Comment does NOT contain a comment limit string (either or * as the first character in the comment text), the system outputs the comment text on both internal and external documents that contain the customer and item combination.  This includes picklist, quote, packing list and invoice documents.

If the Company Item Comment contains a - in the first character of the comment text, the comment is treated as an internal note and it is printed only on internal documents for the customer such as the order picklist.

If the Company Item Comment contains a * in the first character of the comment text, the comment is treated as an read only note and it is not printed on  any internal or external documents that include the customer and item combination (i.e. it will not be printed on the picklists or the packing lists or invoices containing the customer item combination.

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CRM Lookup Programs