Creating an RA by Customer and Item

Item Number If a customer is returning an item and it cannot be identified with a specific invoice, invoice line or serial number, you can still process a return.  This method (creating an RA by selecting a customer and inventory item) provides the least amount of control and validation when processing returns (you can actually even use this method to accept a return for an item you never sold to the customer), but it is available.

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RA Replacement Orders