When a valid Return Authorization is selected in the Customer Returns Lookup and the Expand option is selected, the system activates the RA Lines Lookup program and it loads the program with the line items that have been created for the selected RA Header. Each RA Line Item record contains information about the individual items that are being returned by the customer. The fields which are displayed in the Lookup can be customized, but they normally include the item being returned, the quantity being returned, the quantity already received inhouse, and the quantity already disposed of, or cross shipped to the customer.
Additional information for each RA Line Item can be viewed by using the Zoom option that is available in the Lookup program, or by using the buttons that are located on the Standard Toolbar to view any comment or image information that has been created for the return or return line. The Standard Toolbar also includes a Help option that can be used to display the definitions for the various fields that are shown in the lookup.