The Issue Refund Check option in the AR Invoice Lookup allows you to issue or create an accounts receivable refund check for negative open invoice balances. The Issue Refund Check option allows you to select one or more negative, open, accounting invoices for a customer and to refund the amount of the invoices to the customer.
The Issue Refund Check option can only be used for invoices which are issued in your house currency and the total amount of the invoices being refunded may not equal 0.
Your ability to issue a refund check in the AR Invoice Lookup program can be controlled based on a system parameter. Another system parameter controls whether each operator can print a refund check as it is issued. If the print parameter is set to “Y” the operator may print the customer refund check as soon as it has been created. If the print parameter is set to “N”, the check may not be printed as it is issued and it is normally printed from the AP Check Lookup by Account program by an authorized user.
The following link can be used to access an overview of AR Refund Processing. This section describes the Refund process and it describes the control records or system parameters used by the system when you process a refund transaction.