The StreamV Return Authorization System allows you to quickly create a replacement sales order for the items being returned by a customer on a specific return authorization. The Create Replacement Order option in the Returns Management program can be used to create a sales order for the ra either prior to or after receiving the goods being returned by the customer.
If the sales order is created before the goods are received from the customer, the order is referred to as a cross shipment. Processing a cross shipment is described in an earlier section of this document.
If the sales order is created after the goods being returned by the customer have been received at your warehouse, the order is referred to as a replacement order. A replacement order can be created for an ra after the ra has been received and before it has been disposed, or a replacement order can be created for an ra after the ra has been disposed (the system warns you and asks you to confirm before it creates a sales order for a closed status ra).