Service Order Processing Overview
Service Orders are used when you are providing services (such as repairs, or overhauls, refurbishing, or restoration) on items that are owned by your customers. The Service Order is used to bill the customer for the parts, labor and any other services you are providing to the customer, and to track information about the item or items being serviced. Service Orders are entered as Type S Order documents and are assigned a subtype of SERVICE. The subtype is required, as it is used by the system to enable access to service oriented options in the Order Entry program.
The primary difference between a Sales Order and a Service Order is that a service order can be tied to a specific serialized inventory item (or items), using the Unit Number field.
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Creating a Service Order