There are some situations in which the use of the special RETURN TO VENDOR customer record does not work (a good example of this is a when the vendor requires or requests that you drop ship the merchandise being returned directly to one of their customers). In this situation a customer record can be created for the vendor in the Customer Master file and a ShipTo record can be attached to it. The Customer record is created with the vendor name and address and the ShipTo record can be created with the name and address of the company that the vendor requests you ship the product to. A Loaner order can then be entered for the items being shipped.
Since the Loaner order is not entered with the COVE-RTV account, the Pending records created when the order is invoiced show up in the Loaner Management program