Shipping Charges By Order Type

The shipping options which are available during order processing depend on the type of order document being processed, and on the fulfillment method being used for the order (or the order lines, if more than one fulfillment method is being used for the order). 

Sales Orders

•      Shipping charges can be added to an order when the order is a type S, or Sales Order document.  The shipping charges will be included on the invoice for the order when the order is completed if the shipping terms in the order indicate that shipping should be charged to the customer.

Quotes

•      If a shipping amount is entered into a quote or type Q order, the shipping amount is saved in the quote,  but the shipping amount will not be charged to the customer unless the quote is later converted to a sales order (and the Viaterms used for the order indicate that shipping should be charged to the customer).

Loaner orders

•      Loaner orders are used to ship items to customers at no charge. When a loaner order is completed, a zero value invoice  is created for the shipment.  Any shipping charges entered on a loaner order will not be charged to the customer. If the items shipped to a customer on a Loaner order are later invoiced to the customer using the option available in the Loaner Management program, a shipping charge can be added to the invoice manually (no items are actually shipped in this case).

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Order Shipping Information