Warranty Item Setup

 

•      Warranty items for both “sell with” and “after the fact” warranty sales must be setup as nonstock items in the Catalog Manager.  Warranty items should also be assigned to a product line that is reserved for nonstock warranty items.  This allows the revenue and cost for the warranty items that are sold to be posted to specific sales, cost of sales and “inventory” control accounts as invoices for the item are generated by the system (this setup also allows the cost of the warranty items to be posted to a liability account when the warranties are being provided by third parties - such as the manufacturer of the item or other warranty provider.

•      All warranty items must have the AIC_CODE field in the catalog record for the item loaded with the code pointing to a specific AIC Textdata record.  We recommend using an AIC code of “WARRINFO” for this record.The AIC Textdata record that the warranty items are pointed to is used by the system during order entry.  As Warranty sales items are created for the items being sold, or as order lines for after the fact warranty sales are created, the system automatically prompts the operator for additional information to be captured by the system.  This additional information is defined in the AIC textdata record and it normally  includes information about the end user of the item (name, address, city, state, zip), the manufacturer and manufacturers item number for the item the warranty is being sold for, and other information (the aic comment can be structured based on your reporting needs).  The same AIC Textdata record can be also used for both sell with and after the fact warranty sales.

•      The Catalog records for the Warranty items must have the Warranty company loaded into the Manufacturer and the Vendor fields in the Catalog record.  This information is used when creating the purchase order to the warranty provider for the warranties that have been sold during a period of time.  If the warranty company has not already been set up in the Manufacturer and Vendor files, they should be created (preferably with the same name and account number), before the Catalog records for the warranty items.

Relating the item being sold and the warranty item.

•      Warranty items are related to catalog items based on the selling price of the item.  Longcode records are created to define what price range is associate with which warranties.  There can be multiple warranties availabe for a price range;  1 year, 2

•      Use the Warranty Setup View to setup the warranty link records.

More:

Warranty Items - Sales Order Entry