The RTV Management Program is used to monitor and track inventory items that have been returned to your vendors for credit or replacement. The RTV Management program also allows you to “clear” or close out the items that have been returned to the vendor, once the disposition of the items has been determined. The records that are displayed by the RTV Management program are Pending records. Pending records are created when goods are shipped out to a vendor or a customer on a type L (Loaner) sales order. When a Loaner order is invoiced, a sale is not recorded and Pending records are created for the items being shipped out. The Pending records represent inventory that you own, but that is not located in one of your physical warehouse locations (like items that have been shipped back to your vendor for replacement or credit).
The RTV Management program displays only the type “V” Pending records in your system. The type “V” Pending records are created when Return to Vendor Sales Orders are completed in the Invoicing/Order Completion program.
The RTV Management program allows you display and locate open and closed vendor returns transactions, and to clear out open RTV transactions using several different methods. The methods that can be used to clear or close out each vendor return transaction include.
• Creating credit memos for the items that have been returned to the vendor. This option is used when the vendor credits you for the items that you returned to them.
• Returning items to stock. This option is typically used when the vendor sends replacement items for the items you returned to them.
• Writing off the value of the items. This option allows you to charge the cost of an item sent back to a vendor to a specific general ledger account. This option is used when you are not receiving replacement goods or a credit for the items you returned.
The RTV Management program allows you to display and search for a specific vendor return using any of the several different search and display sequences which are available in the program. The display sequence to be used can be selected using the Sort Button that is located on the standard toolbar, or by clicking on one of the column headers that is displayed in the browse or grid section of the program. Once you have selected a sort sequence, you may enter a search string based on that sequence by typing in the information, or by selecting the Search Button from the Cove Standard Toolbar
The sort sequences which are available in the RTV Management program include
Invoice Number(All): Sorts the records in sequence of the invoice number used to ship the items to the vendor.
Company (All): Sorts the records in sequence of the Company from the invoice used to ship the goods to the vendor (this will normally be the Return to Vendor Customer).
Company (Open or Closed): Sorts the records in sequence of the Company from the invoice used to ship the goods to the vendor (this will normally be the Return to Vendor Customer).
PO Number (All): Sorts the records in sequence of the PO# from the invoice used to ship the goods to the vendor (the PO field should normally be loaded with the Vendor RA number that the vendor issued for the shipment.
PO Number: (Open or Closed): Sorts the records in sequence of the PO# from the invoice used to ship the goods to the vendor (the PO field should normally be loaded with the Vendor RA number that the vendor issued for the shipment.
ShipTo Company (All) Sorts the Pending records based on the ShipTo company that the items were sent to. This is typically the vendor when an RTV transaction is processed.
Item Number (Open or Closed): Sorts the records based on the Item Number in each vendor return.
Vendor RA Number (Open or Closed): Sorts the records in Vendor RA# sequence (the Vendor RA# can be manually loaded into the records using the Pending Detail panel, and it can also be loaded by the RA System.
RA Number (Open or Closed): Sorts the records in order of the RA# that they are associated with (the RA number field is loaded when a Pending record is created by the RA System.
Status Radio Buttons
The Status Radio Buttons located in the lower left section of the RTV Management program can be used to select the status of the records to be displayed by the program. Your ability to set the Status Radio Button in the program depends on the display index that is being used in the program.. If you are using a display sequence which shows “All” records in the sequence description, the status radio button will be positioned in the All option, and it may not be changed. If you are using a display sequence that shows “Open or Closed” in the sequence description, you may toggle or change the Radio Button to display only open or closed records.